Refund Policy

Usage-Based Payments

Subvo charges for paid processing and rendering actions on a usage basis. Fees are shown at checkout and processed by Stripe.

Refund Eligibility

Refunds may be approved for:

• Duplicate charges
• Verified billing errors
• Failed processing or rendering jobs where paid output was not delivered

Except where required by law, completed services delivered as requested are not refundable.

If Subvo confirms that a paid processing or rendering job failed and no paid output was delivered, we may automatically refund the payment or mark it for refund processing.

Refund Window

Refund requests must be submitted within 14 days of the original payment date.

Service Credits

At our discretion, we may provide service credits instead of monetary refunds. Credits have no cash value unless required by law.